TrueStar Group Spa - Comprehensive solutions for air passengers

Welcome to our website

01

Overview

TrueStar Group S.p.A. is an international airport services operator. In particular, the Group offers a complete range of comprehensive passenger assistance services and provides luggage wrapping and protection services at airports.

The Group offers:

  • Wrapping and protection services for luggage, parcels and other goods
  • Customer care services
  • Fines in the case of Event of Non-fulfilment

The Group, chaired by Fabio Talin, currently has a concession at 44 airports across 18 countries located on three continents..

02

Our Mission

Our mission is to provide complementary and synergic services by offering comprehensive solutions from a simple, dynamic and technological platform that ensure the protection and security of passengers and their luggage with the highest quality standards.

We think of ourselves as a “glocal” company: we are international, but we understand and respect the culture and traditions of each country where we have a presence.

Values

  • Reliability
  • Security
  • Respect for the environment
  • Quality of service
  • Transparency
03

Our history

The origins of the Group date back to the end of the 1990s, when current chairman and CEO Fabio Talin decided to create a complete passenger assistance system giving rise to a high-quality, comprehensive offer.

SecureBag Engenharia Internacional was formed in Portugal in 1998 and, through its subsidiaries SecureBag Italia and Secure Bag Argentina, won concessions in 1999 for the Italian airports of Malpensa and Linate (both serving Milan) and the Argentinean airports of Ezeiza and Aeroparque (both serving Buenos Aires), Cordoba, Mendoza and Bariloce. In the same year, the company developed its own software to remotely control each individual luggage wrapping machine.

Our services

Heavy-duty protective wrapping.

This quick and easy service enables passengers to get their luggage wrapped in less than 30 seconds. A special machine wraps each individual item of luggage in a plastic resin protective film - TrueStar SecureBag Film - that is fully recyclable and non-toxic.

Personalized telephone customer care services.

Customer Care is available in four languages 24 hours a day, 365 days a year. You can reach our operators by phone (Call Center), e-mail (securebag@truestargroup.com)

Fines in the case of Event of Non-fulfilment.

TrueStar offers an additional service in the case of Event of Non-fulfilment (see Conditions of Service). When your Baggage is being wrapped, you are given a receipt that entitles you to make the fine claim.

Call Center


00 800 12600086

(Toll-free number*.)

00 419 12600086

(Number to payment and ordinary rate**, whose cost depends on your own tariff plan for calls toward fixed net.)

If you are calling from:

Turkey : 00 902 127 055 443

*The toll-free number could be subject to a charge whose rate cost depends on the contractual accords with your own telephone service provider.

**Net rates in operation of varying charges of the provider from which the call is made by.

For more information, contact the Customer Service of your telephone company.

Today, TrueStar is a global airport services operator whose team of more than 450 employees provides air passengers with a complete system of comprehensive services.

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The Group, chaired by Fabio Talin, currently has a concession at 44 airports across 18 countries located on three continents.




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