TrueStar Group SecureBag
Luggage wrapping and protection. Wrap your flight baggage to ensure safety and to protect it against damaging
Heavy-duty protective wrapping for all types of checked luggage
This luggage wrapping service is available at every TrueStar Point, a sales point managed by one or more operators and easily recognizable by its striking design.
Currently there are over 100 sales points in 33 airports located in 13 countries
TrueStar Group offers a complete synergic system of passenger services, including:
- Heavy-duty protective wrapping for all types of luggage in air travels.
- Personalized telephone customer care services.
- Comprehensive insurance in the event that your luggage is lost or damaged
This quick and easy service enables passengers to get their luggage wrapped in less than 30 seconds. A special machine wraps each individual item of luggage in a plastic resin protective film - TrueStar SecureBag Film, ISO 9001:2000 certified - that is fully recyclable and non-toxic. The film, which can be stretched by as much as 200%, adheres perfectly to different shapes and surfaces. Thanks to its high resistance, adaptability to extreme temperature changes and multiple wrapping layers, it protects luggage from humidity, rain, marks and accidental opening. When the wrapping process is complete, an adhesive tag - TrueStar SecureBag Label - is attached to the item of luggage. This label displays an alphanumeric identification code that, together with the distinctive green film, enables the item to be identified quickly if it is lost.
TrueStar offers an additional comprehensive insurance service - TrueStar Secure Bag Warranty - in the event that your luggage is lost, stolen or damaged.
When your luggage is being wrapped, you are given a receipt that entitles you to make a compensation claim.